Frequently Asked Questions
Practical answers for choosing desk essentials and managing your order.
How do I check whether a stand will fit?
Measure your device or monitor base, the available desktop width and depth, and nearby keyboard space. Compare those measurements with the dimensions on the product page. A listed platform size does not guarantee compatibility with every device.
Are your laptop stands powered?
The laptop stands in our collection use passive structures and require no electrical connection. Devices shown in product photos are not included.
How should I choose a finish?
Repeat one or two finishes already on your desk. Silver can sit alongside metal hardware; gray can work with black accessories. Product images may appear different on different screens.
Will I need to assemble my item?
Setup varies by product. Review the structure and setup information on its product page and follow any included instructions. Leave enough space to adjust moving parts.
How should I care for a desk mat or stand?
Follow the care instructions supplied with the particular item. For desk setup planning, keep drinks separate and avoid harsh cleaners on unknown finishes. Let any damp surface dry before placing equipment back on it.
Where do you ship and how long does it take?
We ship to the contiguous 48 states. Processing takes 1–3 business days; transit then takes 2–7 days. Orders $59 or more ship free; orders below $59 have a $6.99 standard shipping charge.
What if a piece does not fit my desk?
You can request a return within 30 days of delivery if it is unused and in its original packaging. You pay return shipping for an unsuitable size or a change of mind. Return to Elaris Systems LLC, 1011 ARLINGTON BLVD APT 833 ARLINGTON, VA 22209-2234. You may contact us first for help.
What happens if an item arrives damaged?
Keep the item and packaging and contact [email protected] or 1-626-781-1960 with your order number and photos when available. We cover return shipping for quality problems, incorrect items, and transit damage. After receiving a return, inspection takes 3–5 business days. We initiate approved refunds afterward; bank processing time varies.